0844 375 31 31 help@netgiant.com

Delivery

Delivery Options

You won’t find better than our delivery services, our standard service is free and guaranteed to be delivered the very next-working day. As well as this, we offer a late cut-off time of 5:30pm Monday to Friday for same-day dispatch.

Standard

Orders under £50 ex Vat
£2.95
  • Order Until 5:30pm Mon-Fri
  • Delivered Next-Working Day
  • Between 9am & 5:30pm
  • Insured Courier

Pre-12

£10
  • Order Until 5:30pm Mon-Fri
  • Delivered Next-Working Day
  • Between 8:30am & 12pm
  • Insured Courier

Pre-10:30

£17
  • Order Until 5:30pm Mon-Fri
  • Delivered Next-Working Day
  • Between 7am & 10:30am
  • Insured Courier

Saturday

£25
  • Order Until 5:30pm Friday
  • Weekend Saturday Delivery
  • Between 9am & 5:30pm
  • Insured Courier

Bulky Items

£40
  • Order Until 5:30pm Mon-Fri
  • Delivered Next-Working Day
  • Between 9am & 5:30pm
  • Insured Courier

Non-UK-Mainland

Orders over £50 ex Vat
FREE
  • Order Until 5:30pm Mon-Fri
  • Delivered within 4-7 days
  • Between 9am & 5:30pm
  • Insured Courier

Non-UK-Mainland

Orders under £50 ex Vat
£28
  • Order Until 5:30pm Mon-Fri
  • Delivered within 2-3 days
  • Between 9am & 5:30pm
  • Insured Courier

*All prices displayed are ex VAT and apply to mainland UK regions unless otherwise stated.

Delivery FAQ

What time will my order arrive?

If you are expecting a courier delivery today (Monday – Friday), your goods can be delivered up until 5.30pm. We are unable to obtain estimated delivery times from the courier. If your order is being sent by Royal Mail recorded delivery service, we are unable to determine which day your goods will be delivered, as the delivery schedule is variable, typically 1 – 3 working days, however on rare occasion’s delivery can take up to 10 days.

When will my order be sent?
Orders placed before 5.30pm (Monday to Friday) will be dispatched same-day.
Every product on the website gives an indication of stock availability, e.g ‘In Stock’ means it will be sent immediately.
Please note that some items may be displayed as ‘Out of Stock’ or ‘Back in Stock Soon’ where stock is not readily available.
If your order contains any items that are out of stock or back in stock soon, we will ‘part-ship’ all items from your order that are available, so that you don’t experience any delay, and on a separate delivery, ship all outstanding items, once they arrive back in stock.
What happens if I miss the delivery?

If your order has been shipped via a courier, they should leave a calling card on their first delivery attempt. They will then reattempt delivery the following day. If no one is available to accept delivery again, they will return your parcel to your local depot and await on you arranging a convenient day for delivery (excluding weekends) or arranging a pick-up from your local depot. They will hold your parcel for a maximum of 5 working days, before returning the parcel back to us. If your order has been shipped via Royal Mail Recorded Delivery your local postal service will leave a calling card on their first delivery attempt. Your parcel will then be returned to your local delivery office for collection by yourself when convenient.

Do you ship to BFPO addresses?

Yes, we do ship orders to BFPO addresses. However there may be some restrictions depending on the items that you wish to purchase therefore we always recommend that you get in touch with us either by phone on 0844 375 31 31, email support@netgiant.com or by live help before placing your order so that we can check this for you.

Can I get my order delivered outside the UK?

No. Unfortunately at present we can only ship to a UK address, with the exception of a BFPO address.

Can the delivery address be different to the billing address?
Yes, in most instances we can ship to a different delivery address. However, at our discretion some high value orders may only be shipped to the card holder’s address.
Please be sure to enter the registered Credit / Debit Card Holder’s address correctly as the billing address of your order. This must be the address your Credit / Debit card company holds on its records.
We recommend that you only set a different delivery address as a clearly defined work address (with company name where applicable). Due to the dangers of Credit Card fraud, alternate shipping addresses that are residential addresses may delay the dispatch of your order as we confirm your details.

Need Assistance? Call 0844 375 31 31 or support@netgiant.com